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Residents Accounts Associate

The Orders of St. John Care Trust






Resident Accounts Associate

Location: Eyre Court, Lincolnshire, with homebased working

Salary: up to £19,500 per annum

Hours of work: 37.5 hours per week, Monday – Friday: 9-5pm with flexibility around start/finish times


The Orders of St John Care Trust is the 2nd largest not-for-profit care provider in the UK specialising in providing high quality, person centred care for older people, in care homes and extra care housing where people love to live and work.  Our office based support teams are every bit as important to the smooth running of our organisation, and therefore the well-being of our residents, as the teams based in our homes and extra care housing schemes. We have four regional offices, one each in Lincolnshire, Wiltshire, Gloucestershire and Oxfordshire, offering opportunities in a number of different business areas.

We are looking for a customer focussed team member to join our support teams in the Lincolnshire Head Office. You will be motivated by delivering an exceptional service and experience to both our residents and their families and our internal teams. The role is based in the Billing Department; being responsible for processing income, billing and account information for residents.


You will be able to build excellent verbal and written relationships with our network of home managers, local authorities and other care funding partners. We’re looking for you to really care about the service you deliver, taking ownership of queries and ensuring we are timely in our responses. Although there is a financial focus within the role, we are looking to hear from people who are confident working with different IT systems, can work at pace (especially at month end!), be accurate and methodical and really enjoy working alongside a team to enhance our service provision. It would be advantageous to have worked in a similar environment or with invoicing systems (we use Civica income processing) before.

The role is integral to our “Finance Shared Services” team within the Trust. This means the jobholder will be working alongside a group of people who are all focused promoting the financial integrity and operational efficiency of the Trust through exceptional accounting, income processing, accounts payable and payroll services. All candidates will be required to have an DBS which is on the update service. All offers are subject to a satisfactory DBS background check


In return we offer:

  • 25 Days Holiday plus 8 bank holidays
  • NEST Pension
  • Life Assurance
  • Flexible start/finish times
  • Development and progression opportunities
  • “My Rewards” offering you discount on shopping, days out, restaurants and much      more!


There will be a first and second stage to the interview process. Please apply asap as we reserve the right to close the advert to applications early.

  • Contract Type: Permanent
  • No. of hours per week: 37.5
  • Candidate Contact: Holly Kent
  • What level of DBS check?: Basic
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