IT Service Desk Manager
The Trust has an exciting opportunity for an experienced IT Service Desk Manager to play a pivotal role within the IT department of our large, growing, not-for-profit organisation.
As Service Desk Manager, you’ll be responsible for the day-to-day delivery of IT support services to all homes, offices and users throughout the Trust. By placing the Trust’s employees’ requirements and operational practices at the heart of the IT service you will ensure that the investment made in IT is realised through maximising the resources in terms of the people, their processes and the technology used.
Monitoring and reporting on IT service performance, you will assist the IT Management Team in developing the Trust’s IT capabilities whilst ensuring SLA targets are met and all team members are providing excellent levels support and user experience to all OSJCT employees. You will forge and nurture positive relationships with employees throughout the Trust, building key relationships with our operational managers and property teams.
You will draw on your previous Service Desk management experience to provide professional leadership to the IT support function, taking responsibility for the performance management and development of the team. You will implement service standards, developing common systems and processes based on industry best practice. You will ensure that for all our users the IT support function is efficient, effective and adapts to changing circumstances.
We’re looking for someone who can combine strong hands-on technical knowledge and skills with experience of managing people and processes within a dynamic and fast-moving IT environment. You’ll have knowledge and experience of Service Level Agreements, KPI creation and performance management, and asset management processes. An excellent communicator, you will be able to demonstrate a genuine commitment to improving the experience of users and your colleagues.
Other skills and experience required include:
Join our team and be a part of driving improvement and change in the Trust.
What you will get: